Zendesk

Overview

This section explains how to connect your Zendesk account to Network Copilot (NCP) for integrated service and ticket analytics

With this integration, you can:

• Correlate infrastructure events with support tickets for faster RCA

• Gain visibility into issue trends, volumes, and resolution metrics

• Enable AI-driven insights across operations and support data

Connect Zendesk as a Data Source in NCP

To integrate Zendesk with NCP:

1. Log in to the NCP GUI

2. Go to Settings → Data Connectors, then click Add Connector

   
3. Select Zendesk from the list

4. Enter the following connection details:

   • Name – A friendly identifier (e.g., ZD)

   • Subdomain – Your Zendesk subdomain (e.g., aviz if your URL is https://aviz.zendesk.com)

   • Email – The admin email associated with the Zendesk account

   • API Token – A Zendesk API token generated from your Zendesk Admin Console

5. Click Connect

Once connected, Zendesk will appear in your data connectors list with sync status and timestamp