Collaboration & ITSM

This section allows you to connect NCP with ticketing systems and real-time collaboration tools. These integrations help streamline incident response, automate workflows, and enable faster cross-team coordination.

Supported integrations:

• Slack - Send alerts, trigger workflows, and collaborate directly from Network Copilot events

• Zendesk - Automatically create and sync support tickets with network issues

• ServiceNow - Integrate with CMDB, incident, and change management modules

Each connector setup includes:

• Authentication and token handling

• Required fields (e.g., subdomain, user)

• Step-by-step screenshots for configuration