# Collaboration & ITSM

This section allows you to connect NCP with ticketing systems and real-time collaboration tools. These integrations help streamline incident response, automate workflows, and enable faster cross-team coordination.

Supported integrations:

* [**Slack**](https://aviznetworks.gitbook.io/ncp/data-connectors/collaboration-and-itsm/slack) - Send alerts, trigger workflows, and collaborate directly from Network Copilot events
* [**Zendesk**](https://aviznetworks.gitbook.io/ncp/data-connectors/collaboration-and-itsm/zendesk) - Automatically create and sync support tickets with network issues
* [**ServiceNow**](https://aviznetworks.gitbook.io/ncp/data-connectors/collaboration-and-itsm/servicenow) - Integrate with CMDB, incident, and change management modules

Each connector setup includes:

* Authentication and token handling
* Required fields (e.g., subdomain, user)
* Step-by-step screenshots for configuration