ServiceNow

Overview

This guide explains how to integrate your ServiceNow instance with NCP to enhance operational intelligence with ITSM data

With this integration, you can:

• Correlate incident and change data with infrastructure alerts

• Enable contextual troubleshooting across support and network events

• Power up LLM-based investigations using service data

Connect ServiceNow as a Data Source in NCP

To set up the ServiceNow connector:

1. Log in to the NCP GUI

2. Go to Settings → Data Connectors, then click Add Connector

   
3. Select ServiceNow from the connector list

4. Fill in the connection details:

   • Name – A descriptive label (e.g., ServiceNow)

   • ServiceNow URI – Your instance’s URI (e.g., 172.16.1.195 or a full domain)

   • Authentication Method – Choose between:

     • Auth Token

     • Username & Password

   • If using Username & Password:

     • User – Your admin username

     • Password – The corresponding password

5. Click Connect

Once linked, ServiceNow will show up in your connectors list with sync status and last activity timestamp