NCP
  • Network Copilot
  • What's New?
  • Quick Start
  • Getting Started
    • System Requirements
      • On-Prem Deployment
      • Cloud Deployment
    • Licensing
    • Metrics Matrix
    • Onboarding Data
    • Scalability
  • Downloading Network Copilot
  • Deploying & Managing Network Copilot
    • Deployment Prerequisites
    • Installing Prerequisite Packages
    • Deploying the NCP Package
    • Managing Network Copilot
      • Upgrading License
      • Upgrading NCP
      • Uninstalling NCP
  • Web UI Administration
    • License Activation
    • Login Page
    • Dashboard Overview
    • Inventory Management
      • Onboarding Switches
        • Using ONES Telemetry Agent
        • Using SNMP
          • Adding Switches using YAML
          • Adding Switches using CSV
        • Using sFlow
        • Using API
        • Using gNMI
    • User Accounts
  • Accessing NCP
  • External Integrations
    • Communication & Collaboration
      • NetBox
      • Cisco Nexus Dashboard
      • Slack
    • Data Ingestion
      • AWS S3
      • Azure
      • ELK Stack
      • Google Cloud Storage
      • InfluxDB
      • Loki
      • Snowflake
      • Splunk
  • Use Cases
    • Basic NetOps
    • Flow Analytics
    • Security Audits
    • Inventory Insights
    • Support Knowledge Base
    • Upgrade Compliance
  • Contact Aviz Networks Support
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Contact Aviz Networks Support

PreviousUpgrade Compliance

Last updated 9 months ago

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Contact Support

Aviz Network Support team can be reached by

  1. Sending an email to

  2. Submitting a Ticket at

  3. Live Chat on

Submitting a Ticket

A ticket could be submitted with or without an account on

Mandatory Fields

  • Subject

  • Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)

  • Priority (Low, Normal, High, Urgent)

  • Description

Optional Fields

  • External ID (Community Request ID or Past Case Number)

  • Hardware (Switch Model)

  • ASIC vendor (chipset)

  • Serial Number

  • Host Name

  • Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include;

  • Repro steps, if the issue is reproducible

  • The sequence of events that lead to the failure state

  • Artifacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams

support@aviznetworks.com
https://support.aviznetworks.com
https://support.aviznetworks.com
https://support.aviznetworks.com