Starting a New Chat

The New Chat feature allows users to interact with the NCP assistant for querying network data, retrieving reports, or analyzing device behavior across projects and data sources.

Step 1: Start a New Chat

• The New Chat page is the default landing screen after login

• Simply click into the chat prompt and type your query in natural language

• You can begin interacting with the NCP assistant immediately, no additional navigation required

Step 2: Use Mentions

• @Mention: Mention another user for collaboration - this does not trigger the AI assistant

  Use this when chatting directly with a team member inside the platform

• Data Connector Mention: Mention a specific connector (e.g., #Splunk, #NetBox) to scope the AI's query to that source

  NCP will only fetch data from the mentioned connector, ensuring targeted results

Step 3: User Chat (Optional)

• Toggle User Chat to view your personal chat history within NCP

• This includes previous queries, support interactions, and insights from past sessions - useful for continuity or revisiting earlier findings

• You can also manage individual chat sessions using the available options:

  • Pin Chat - Keep important conversations easily accessible at the top

  • Download Chat - Export the full conversation locally for offline reference or documentation

  • Archive Chat - Clean up your main view without deleting data permanently

  • Delete Chat - Permanently remove a chat from history

Step 4: Advanced Chat Operations (Optional)

Each conversation entry supports additional actions for better context and workflow management:

• Copy: Quickly copy a message for reuse or sharing.

• Good/Bad Response: Provide feedback on the assistant’s response to improve future accuracy.

• Delete Chat: Permanently remove specific messages or entire chat threads from history.

These actions are accessible via the three-dot menu or contextual icons shown alongside each message or chat entry.

Example Chats

• "Show the interface errors on all spine switches via #IP Fabric"

• "Generate a report of top talkers from #NetFlow"

• "@John Please validate these device stats from #SNMP"