FTAS R3.2
Release
  • Introduction
  • What's New?
  • Installation
    • Host Requirements
    • Supported Traffic Generators
    • Deploy the VM
    • User Login
  • Test Setup
  • Test Bed Configuration
  • Test Suite Configuration
  • Test Case Execution
  • Test Case Results Reporting
  • Test Cases
    • Feature
      • Platform
      • Ports
      • Layer 2
      • Layer 3
      • Management
    • Scalability
      • Management
      • Layer 2
      • Layer 3
    • Resilience
  • Support
    • How to contact Aviz Networks Support?
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  • Contact Support
  • Submitting a Ticket
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  1. Support

How to contact Aviz Networks Support?

Contact Support

The Aviz Network Support team can be reached by

  1. Sending an email to support@aviznetworks.com

  2. Submitting a Ticket at https://support.aviznetworks.com/hc/en-us/requests/new

  3. Live Chat on https://support.aviznetworks.com

Submitting a Ticket

A ticket can be submitted with or without an account at the support portal

Mandatory Fields:

  • Subject

  • Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)

  • Priority (Low, Normal, High, Urgent)

  • Description

Optional Fields:

  • External ID (Community Request ID or Past Case Number)

  • Hardware (Switch Model)

  • ASIC vendor (chipset)

  • Serial Number

  • Host Name

  • Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include the following:

  • Repro steps, if the issue is reproducible

  • The sequence of events that lead to the failure state

  • Artefacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams etc...

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