Ticketing and Support

Effective ticket management is key to operational efficiency and rapid incident resolution. Network Copilot integrates with popular ticketing platforms like ServiceNow and Zendesk, enabling users to access real-time and historical support data within a unified dashboard.

By leveraging this integration, users can monitor case volumes, track open and closed tickets, and filter incidents based on priority, status, customer ID, or issue type. This allows teams to identify recurring patterns, generate summaries for RCA and executive reporting, and streamline troubleshooting workflows.

The contextual insights from support tickets, combined with operational telemetry, empower users to manage network health and improve service response times proactively.

• Give me a list of my Zendesk tickets

• Give me a summary of pending high priority zendesk tickets

• Summary of 'xyz' tickets

• Show me all high-priority tickets raised in the last 30 days.

• What are the top 5 recurring issues reported in Zendesk?

• Give me the details of ticket id 683.

• Give me a pie chart of Zendesk tickets grouped by priority and status.

• Give me the total number of 'xyz' pending tickets

• Plot a line chart of the number of closed tickets per week ServiceNow

• List ServiceNow incidents

• Give me details of ServiceNow incidents that are in progress and of high priority

• Resolve the service now incident INCxxxxxx

• Give me a list of ServiceNow incidents with 'xyz'