The Aviz Network Support team can be reached by
Sending an email to support@aviznetworks.com
Submitting a Ticket at https://support.aviznetworks.com/hc/en-us/requests/new
Live Chat on https://support.aviznetworks.com
A ticket can be submitted with or without an account at the support portal
Mandatory Fields:
Subject
Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)
Priority (Low, Normal, High, Urgent)
Description
Optional Fields:
External ID (Community Request ID or Past Case Number)
Hardware (Switch Model)
ASIC vendor (chipset)
Serial Number
Host Name
Attachments (Tech Support Dump, Screenshots, Logs)
For Technical Issues, we recommend the description include the following:
Repro steps, if the issue is reproducible
The sequence of events that lead to the failure state
Artefacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams etc...