Alerts
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When a user creates a rule, and the threshold value is exceeded, alerts will be generated. These alerts will also be displayed on this page.
Notifications from the Alerts Page are always sent to:
ServiceNow Support: Integrated ServiceNow Support will get all the alerts triggered by ONES.
Zendesk Support: Integrated Zendesk Support systems will receive all push notifications.
SLACK Channel: If integrated, notifications will also be sent to the configured SLACK channel.
Alert Page: It will always display the alerts on ONES Alert page
At a time one single Support Ticket can work, While using Zendesk Support User wont be able to use ServiceNow Ticket Support
Alert Management
Count of alerts related to feature
Alert Name
First seen of the alert
Last seen of the alert
Option to delete the alerts
Expand Option is used to check the payload and total alerts
Time Scale Alert Updates
Users can choose the time range to check the more alerts
Alert Page allows a user to download the report in CSV format with a time range
