Alerts

Overview

When a user creates a rule, and the threshold value is exceeded, alerts will be generated. These alerts will also be displayed on this page.

Alerts

Notifications from the Alerts Page are always sent to:

• ServiceNow Support: Integrated ServiceNow Support will get all the alerts triggered by ONES.

• Zendesk Support: Integrated Zendesk Support systems will receive all push notifications.

• SLACK Channel: If integrated, notifications will also be sent to the configured SLACK channel.

• Alert Page: It will always display the alerts on ONES Alert page

At a time one single Support Ticket can work, While using Zendesk Support User wont be able to use ServiceNow Ticket Support

Alert Management

Check Alert & Payload

Click on the Rule to check the payload and all the alerts

Time Series Alerts

Users can choose the time range to check the more alerts

Download Alerts

Alert Page allows a user to download the report in CSV format with a time range