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Mandatory Fields
Subject
Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)
Priority (Low, Normal, High, Urgent)
Description
Optional Fields
External ID (Community Request ID or Past Case Number)
Hardware (Switch Model)
ASIC vendor (chipset)
Serial Number
Host Name
Attachments (Tech Support Dump, Screenshots, Logs)
For Technical Issues, we recommend the description include;
Repro steps, if the issue is reproducible
The sequence of events that lead to the failure state
Artifacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams
