ONES-GA 2.0
Release
  • ONES GA v2.0
    • Open Networking Enterprise Suite (ONES)
      • ONES Application
        • ONES Telemetry Collector(s) and Visibility
        • ONES Rule Engine
        • ONES Orchestration
        • ONES Supportability
        • ONES Security
    • What's new?
    • Getting Started
      • Supported Switch Platforms and NOS
      • Scalability
      • Subscription
      • Download ONES
      • ONES Installation
        • Installation Pre-requisites
        • Download ONES Package
        • Installing ONES Application
        • Installing ONES Agents
          • ONES Telemetry Agent Installation
          • ONES Orchestration Agent Installation
          • Agent Less Telemetry
            • Cumulus(NVUE API)
            • Arista EOS (OpenConfig)
        • Adding New Controller
      • VM Deployment
        • VMware ONES Deployment
        • KVM ONES Deployment
        • Upgrade VM
    • ONES Web GUI Administration
      • Login Page
      • Adding Devices
      • Monitor
      • Inventory
        • Devices
        • Configurations
      • Rule Engine
        • Slack Channel Integration
        • Zendesk Support Integration
        • Rules Type
          • Add Rules: Entity
          • Add Rules: Entity by Properties
        • Alerts
      • Analytics
      • Settings
      • Integrations
        • Slack Channel Integration
        • Zendesk Support Integration
      • Accounts
      • ONES Orchestration
        • VXLAN-Symmetric
          • VXLAN-Symmetric-SAG-no-mclag-vrf
          • VXLAN-Symmetric-SAG-mclag-vrf
          • VXLAN-Symmetric-SVI-no-mclag-vrf
          • VXLAN-Symmetric-SVI-mclag-vrf
        • VXLAN-SVI
          • VXLAN-SVI-no-mclag-IPv6-ebgp-IPv6-SVI
          • VXLAN-SVI-no-mclag-ibgp-IPv4-Underlay
          • VXLAN-SVI-no-mclag-ebgp-IPv6-SAG
          • VXLAN-SVI-no-mclag-ebgp-IPv4-Underlay
          • VXLAN-svi-no-mclag-ebgp-BGPU-Underlay
        • VXLAN-SAG
          • VXLAN-SAG-no-mclag-ibgp-no-host
          • VXLAN-SAG-no-mclag-ibgp-BGPU-Underlay
          • VXLAN-SAG-no-mclag-ibgp-BGPU-Underlay-HostPO
          • VXLAN-SAG-no-mclag-ebgp-no-host
        • VXLAN-MGLAG
          • VXLAN-MCLAG-ibgp-sag
          • VXLAN-MCLAG-ebgp-svi.yaml
          • VXLAN-MCLAG-ipv6-ibgp-sag
          • VXLAN-MCLAG-ebgp-BGPU-IPv6SAG
          • VXLAN-MCLAG-ibgp-BGPU-IPv6svi
          • VXLAN-MCLAG-ipv4-ibgp-svi
          • VXLAN-MCLAG-ipv6-ebgp-sag
        • VXLAN-Asymmetric
          • VXLAN-Asymmetric-SAG-no-mclag
          • VXLAN-Asymmetric-SAG-mclag
          • VXLAN-Asymmetric-SVI-no-mclag
          • VXLAN-Asymmetric-SVI-mclag
        • MH-VXLAN
          • MH-VXLAN-ibgp-sag
          • MH-VXLAN-ipv6-ibgp-sag
          • MH-VXLAN-Asymmetric-SAG
          • MH-VXLAN-ebgp-BGPU-IPv6SAG
          • MH-VXLAN-ipv6-ebgp-sag
          • MH-VXLAN-Symmetric-2-SAG-vrf
        • MCLAG
          • MCLAG-IPv4-SVI-AccessHosts
          • MCLAG-ibgp-BGPU-Underlay-IPv4SVI-AccessHosts
          • MCLAG-ibgp-IPv6-Underlay-IPv6SVI-AccessHosts
          • MCLAG-IPv4-Underlay-IPv6SVI-AccessHosts
          • MCLAG-IPv6-Underlay-IPv6SVI-AccessHosts
        • L3-MCLAG
          • L3-MCLAG
          • L3-MCLAG-bgpU-combinedLink
          • L3-MCLAG-bgp-combinedLink
        • L2-LS
          • L2LS-EC-L2
          • L2LS-EC-L3-ipv4
          • L2LS-EC-L3-ipv6
        • iBGP
          • i-BGP-IPv6-CLOS-IPv6-host
          • i-BGP-IPv6-CLOS-IPv4-svi
          • i-BGP-IPv4-CLOS-L2PO-host
          • i-BGP-IPv4-CLOS-L2-host
          • i-BGP-IPv4-CLOS-IPv6-svi
          • i-BGP-IPv4-CLOS-IPv4-PO-host
          • i-BGP-BGP-U-CLOS-IPv4-svi
          • i-BGP-BGP-U-CLOS-IPv4-host
        • e-BGP
          • e-BGP-IPv6-CLOS-IPv6-host
          • e-BGP-IPv6-CLOS-IPv4-svi
          • e-BGP-IPv4-CLOS-L2-host
          • e-BGP-IPv4-CLOS-IPv6-svi
          • e-BGP-BGP-U-CLOS-IPv6-svi
          • e-BGP-BGP-U-CLOS-IPv6-host
        • BGP-PO
          • BGP-PO-SLFOW-LeafOnly-EC
          • BGP-PO-SLFOW-LeafOnly-EC-incr1
          • BGP-PO-MCLAG-SLFOW-LeafOnly-EC
        • LeafOnly-EC
        • IPCLOS-1-IPv4-SVI-AccessHosts
        • DHCP-IPCLOS-IPv4-SVI-AccessHosts
    • Common Issues and Troubleshooting Steps
      • ONES Installation
        • Storage issue
      • ONES Uninstallation
        • ONES-Application
        • Telemetry Agent
        • Orchestration Agent
      • Permission Issues
        • Application Installation
      • gNMI Troubleshooting on non-SONiC Switches
    • How to contact Aviz Networks Support?
    • Backup and Recovery
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  • AVIZ Support Overview
  • ONES Supportability
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  1. ONES GA v2.0
  2. Open Networking Enterprise Suite (ONES)
  3. ONES Application

ONES Supportability

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AVIZ Support Overview

Network Assurance helps the NetOps team validate policy and security compliance checks before making a change in network configuration, an intelligent set of proactive and predictive techniques that validate the Network for readiness without error, conflicts, and disruptions

Aviz Support team is located across four timezones offering 24x7 SONiC and related product support for multi-vendor switches and ASICs. Using our support portal, we offer you to

  • Collaborate with our SONiC experts to expedite your evaluations

  • Speed up your SONiC troubleshooting SLAs to as low as 15 minutes regardless of the underlying Switch/ASIC platform

  • Minimize operational delays by centralizing issues across multiple platforms

Users can reach out to customer support on

Supports Options are available:

  • Integrated Chat

  • Submit a Ticket

  • Send an email to support@aviznetworks.com

https://www.support.aviznetworks.com

Refer to the "How to contact Aviz Networks Support?" section of this document for more details

ONES Supportability

To connect with customer support users can choose the support option available on ONES-UI

www.support.aviznetworks.com