ONES-GA 1.3
Release
  • ONES GA v1.3
    • Open Networking Enterprise Suite (ONES)
      • ONES Application
        • ONES Telemetry Collector(s) and Visibility
        • ONES Orchestration
        • ONES Supportability
        • ONES Security
    • What's new?
    • Getting Started
      • Supported Switch Platforms and NOS
      • Scalability
      • Subscription
      • Download ONES
      • ONES Installation
        • Installation Pre-requisites
        • Download ONES Package
        • Installing ONES Application
        • Installing ONES Agents
          • ONES Telemetry Agent Installation
          • ONES Orchestration Agent Installation
          • Agent Less Telemetry
            • Cumulus(NVUE API)
            • Arista EOS (OpenConfig)
      • VM Integration
        • Deploy VM
        • Upgrade VM
    • ONES Web GUI Administration
      • Login Page
      • Adding Devices
      • Dashboards
      • Monitor
      • Inventory
      • Configurations
      • User Management
      • Settings
      • ONES Orchestration
        • BGP IP-CLOS
        • BGP IP-CLOS with MCLAG
        • L2 VXLAN EVPN
        • L2 VXLAN EVPN with MCLAG
        • VXLAN EVPN Asymmetric IRB
        • VXLAN EVPN Asymmetric IRB with MCLAG
        • VXLAN L3 EVPN Symmetric IRB
        • VXLAN L3 EVPN Symmetric IRB with MCLAG
    • Common Issues and Troubleshooting Steps
      • ONES Installation
        • Storage issue
      • ONES Uninstallation
        • ONES-Application
        • Telemetry Agent
        • Orchestration Agent
      • Permission Issues
        • Application Installation
      • gNMI Troubleshooting on non-SONiC Switches
    • How to contact Aviz Networks Support?
    • Backup and Recovery
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  1. ONES GA v1.3

How to contact Aviz Networks Support?

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Contact Support

Aviz Network Support team can be reached by

  1. Sending an email to

  2. Submitting a Ticket at

  3. Live Chat on

Submitting a Ticket

A ticket could be submitted with or without an account on

Mandatory Fields

  • Subject

  • Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)

  • Priority (Low, Normal, High, Urgent)

  • Description

Optional Fields

  • External ID (Community Request ID or Past Case Number)

  • Hardware (Switch Model)

  • ASIC vendor (chipset)

  • Serial Number

  • Host Name

  • Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include;

  • Repro steps, if the issue is reproducible

  • The sequence of events that lead to the failure state

  • Artifacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams

support@aviznetworks.com
https://support.aviznetworks.com
https://support.aviznetworks.com
https://support.aviznetworks.com