OPBNOS R2.4
Release
  • Open Packet Broker
  • What's New?
  • Getting Started
    • Licensing
    • Downloads
    • Limitations
    • Image Management
      • Installing OPBNOS from ONIE
      • Installing OPBNOS from USB Drive
      • Image Upgrade from OPBNOS
      • Selecting OPBNOS on next boot
      • Removing available images
      • Rebooting the Switch
    • Scalability
  • CLI Configuration Guide
    • Configuring License
    • Configuring Hostname
    • Configuring Username
    • Interface Management
      • Configuring Management Interface
      • Configuring Physical Interface
    • Link Layer Discovery Protocol (LLDP)
      • Enabling LLDP
      • Displaying LLDP Neighbors
    • Configuring Interface Description
    • Configuring Auto Negotiation
    • Configuring FEC
    • Configuring Maximum Transition Unit
    • Configuring Port Speed
    • Configuring Interface Type
    • Configuring VLAN Modes
    • Configuring Loopback Mode
    • Configuring Packet Slicing
    • Configuring Ingress VLAN
    • Configuring Egress Tagging
    • Configuring Tx-only
    • Configuring An-clause
    • Configuring PortChannel
    • Configuring Flows and Rules
      • Configuring Network Ports
      • Configuring Tool Ports
      • Configuring Flows
      • Configuring Flow Description
      • Configuring Flow Rules (NVIDIA)
      • Configuring Flow Rules (Broadcom)
      • Configuring Flow Match Expression Rules
      • Configuring Flow UDF Rules
      • Configuring Push/Pop VLAN
      • Configuring Flow Override Action(s)
      • Display Flow Information
      • Clear Flow Counters
    • Zero Touch Provisioning
      • DHCP Discovery
      • ZTP Boot File
      • Enable ZTP
    • Configuration Management
      • Copying Files To Device
      • Copying Files From Device
      • Copying Running and Startup Configuration
      • Saving Configuration
      • Display Configuration
      • Clearing Startup configuration
    • Ping
    • Traceroute
    • Configuring NTP
    • Configuring Timezone
    • Configuring SYSLOG
    • Configuring SNMP
      • Configure SNMP community
      • Configuring SNMP Trap
      • Configuring SNMP Threshold
      • Configuring SNMP User
      • Configuring SNMP Location
      • Configuring SNMP Contact
    • Configuring AAA and TACACS
      • Configuring AAA
      • Configuring TACACS Server
    • Configuring GTP
    • Configuring VxLAN
    • Configuring sFlow
    • Display Interface Information
      • Front Panel Port Mapping
    • Display System Information
      • Interface Transceiver Information
      • System Uptime
      • Reboot Cause
      • Show Environment
      • Show System Memory
      • Show Docker Memory
      • Show Services
      • Show Platform Fan
      • Show platform pcieinfo
      • Show Platform PSU
      • Show Platform SSD
      • Show Platform Summary
      • Show Platform Syseeprom
      • Show Platform Temperature
    • Troubleshooting
  • Aviz FlowVision Graphical User Interface Guide
    • FlowVision OVA installation
    • System
      • Viewing the Dashboard
      • Accessing System and Device Information
      • Managing Topologies
      • Managing Devices
      • Viewing System Log
      • Managing Users
      • Performing Backup and Restore
      • Viewing Audit Logs
    • Configuration
      • Configuring Ports
      • Configuring Port Groups
      • Configuring Rule Templates
      • Configuring Flows
    • Statistics
      • Viewing Port Statistics
      • Viewing Flow Statistics
    • Help
  • REST API Guide
    • FLOW
    • Interface Management
    • Port Channel
    • LLDP
    • SNMP
    • System and Platform
    • Statistics
  • Use Cases
    • For Engineers
      • VxLAN Deployment (NVIDIA)
      • GTP Deployment
      • Truncation and Load Balancing
      • Ingress VLAN and Egress Tagging
      • Loopback-mode Port
      • VLAN Mode/Tag Actions
    • Command Reference
      • Converting Network-to-Tool port
      • Configuring 1G Electrical SFP
  • Solution Integration
    • Visibility and Analysis with Arkime, Elasticsearch & Kibana
      • Solution Components
      • Configuring OPBNOS
      • Installing Arkime
      • Installing Kibana
      • Troubleshooting
  • Support
    • How to contact Aviz Networks Support?
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  1. Support

How to contact Aviz Networks Support?

PreviousTroubleshooting

Last updated 2 years ago

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Contact Support

The Aviz Network Support team can be reached by

  1. Sending an email to

  2. Submitting a Ticket at

  3. Live Chat on

Submitting a Ticket

A ticket can be submitted with or without an account at the

Mandatory Fields:

  • Subject

  • Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)

  • Priority (Low, Normal, High, Urgent)

  • Description

Optional Fields:

  • External ID (Community Request ID or Past Case Number)

  • Hardware (Switch Model)

  • ASIC vendor (chipset)

  • Serial Number

  • Host Name

  • Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include the following:

  • Repro steps, if the issue is reproducible

  • The sequence of events that lead to the failure state

  • Artefacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams etc...

support@aviznetworks.com
https://support.aviznetworks.com/hc/en-us/requests/new
https://support.aviznetworks.com
support portal