# Zendesk Support Integration

1. Login to the Zendesk Support Admin panel & Follow the steps

   1. click >> **Apps & Integration**
   2. Choose >> **Zendesk API**
   3. Enable **Token Access**
   4. Give API Token Description (**Optional**)
   5. Copy the **API Token**
   6. **Save** the Settings

   <figure><img src="https://21707399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2kx3WmNibhYYGgtbf7Ky%2Fuploads%2Fr7n7mDFsfe5svMyvNj9J%2FScreenshot%202023-11-23%20at%209.59.42%E2%80%AFPM.png?alt=media&#x26;token=b30f3493-6270-4525-be3c-2eb4640e6319" alt=""><figcaption></figcaption></figure>

2. Open **ONES-App** and select **Integration** >>  **Ticketing** \
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   <figure><img src="https://21707399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2kx3WmNibhYYGgtbf7Ky%2Fuploads%2F73C40OsKGXTGCy7FVo8J%2FScreenshot%202025-02-21%20at%2010.22.17%E2%80%AFPM.png?alt=media&#x26;token=8944dd16-da55-41f7-a7bc-6c256c01664a" alt=""><figcaption></figcaption></figure>

3. **Add Channe**l & Paste the **required details**\\

   <figure><img src="https://21707399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2kx3WmNibhYYGgtbf7Ky%2Fuploads%2F7hSH1SE03w1WTHpYlIQM%2FScreenshot%202023-11-23%20at%2010.20.07%E2%80%AFPM.png?alt=media&#x26;token=6ba5df10-3a32-4f5e-8540-04c11d9df367" alt="" width="563"><figcaption></figcaption></figure>

4. After saving it will be available to use while creating any **rule** using **Rule Engine feature**\
   \\

   <figure><img src="https://21707399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2kx3WmNibhYYGgtbf7Ky%2Fuploads%2FPKWWxQpgl95p75VA56F7%2FScreenshot%202025-02-21%20at%2010.21.08%E2%80%AFPM.png?alt=media&#x26;token=51127ab7-db3d-473e-9271-ee0fbf0a4b81" alt=""><figcaption><p>Enable the Service<br></p></figcaption></figure>

   <figure><img src="https://21707399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2kx3WmNibhYYGgtbf7Ky%2Fuploads%2FDCwi0YlOtj5sQs5Mjxx7%2FScreenshot%202025-02-21%20at%2010.21.32%E2%80%AFPM.png?alt=media&#x26;token=72f60136-c30a-48b2-92db-b2096d011474" alt=""><figcaption></figcaption></figure>
