Overview

When a user creates a rule, and the threshold value is exceeded, alerts will be generated. These alerts will also be displayed on this page.

Alerts

Notifications from the Alerts Page are always sent to:

• ServiceNow Support: Integrated ServiceNow Support will get all the alerts triggered by ONES.

• Zendesk Support: Integrated Zendesk Support systems will receive all push notifications.

• SLACK Channel: If integrated, notifications will also be sent to the configured SLACK channel.

Alert Management

1. Count of alerts related to feature

2. Alert Name

3. First seen of the alert

4. Last seen of the alert

Expand Option is used to check the payload and total alerts

Time Scale Alert Updates

Users can choose the time range to check the more alerts

Alert Page allows a user to download the report in CSV format with a time range

1. Create a Channel for ONES-App push notification

2. Generate API for Channel

login to api.slack.com & choose Your apps

1. Create an App

2. Choose From scratch

1. Integrations >> Ticketing >> ServiceNow

1. Add Channel

   Inputs to sucessfully integrate ServiceNow

   1. Instance URL (from serviceNow developer Account)

   2. Credentials (from serviceNow developer Account)

1. Login to the Zendesk Support Admin panel & Follow the steps

   1. click >> Apps & Integration

   2. Choose >> Zendesk API

   3. Enable Token Access

   4. Give API Token Description (Optional)

   5. Copy the API Token

   6. Save the Settings

2. Open ONES-App and select Integration >> Ticketing

3. Add Channel & Paste the required details

4. After saving it will be available to use while creating any rule using Rule Engine feature

Add Rules

Navigation >> Watcher >> Rules

Create New & Add the required inputs

Preview & Create

Once a user creates the rule it will be available in the rule list

Once the device CPU Utilization goes above the threshold value it will start pushing notifications to SLACK & Zendesk Support tickets and the ONES App Alert Page

Rules Type

There are two types of Rule a user can configure

1. Entity Based

   1. Allow a user to create Rules per device

      1. Allow user to include or exclude the devices from the rule

2. Entity by Property

   1. Allow a user to create Rules by using HwSKU, Role, OS Version across all the managed devices

1. Entity Based explained

Possible Values & Description

1. Rule Name: The user can choose any related name

2. For: The user can choose 2 options

1. Metrics: Metrics depend on the above (For: Device/Interface) condition

2. Measure: Metrics are measured in three diff ways

   1. MIN

Conditions

1. When Measured Value is: This option allows a user to choose what condition has to match when the measured value is

   1. EQ: Equal to

   2. NEQ: Not Equal to

Notification

1. Notify: The user can choose the integrated SLACK Channel

2. Create Ticker: Zendesk Users can choose this to raise the Zendesk support ticket

3. Create Ticker: ServiceNow Users can choose this to raise the ServiceNow support ticket

2. Entity by Property

Possible Values & Description

1. Rule Name: The user can choose any related name

2. Filter: user can filter the rule for all managed devices by

   1. HWSKU

1. Select: this option depends on the Filter category, possible values are

   1. Select HWSKU :

   2. Select ROLE :

Conditions

1. When Measured Value is: This option allows a user to choose what condition has to match when the measured value is

   1. EQ: Equal to

   2. NEQ: Not Equal to

Notification

1. Notify: The user can choose the integrated SLACK Channel

2. Create Ticker: Zendesk Users can choose this to raise the Zendesk support ticket

3. Create Ticker: ServiceNow Users can choose this to raise the ServiceNow support ticket

Overview

In data centre operations, a rule engine with alerts for various metrics is essential for proactive monitoring and management of critical components and services. Let's see the different types of rule engine alerts for specific metrics in a data centre environment

1. CPU and Memory Alerts

2. Fan and Power Supply Unit Alerts

3. Traffic Bandwidth

4. ASIC IPv4 & IPv6 Routes

5. BGP Neighbour Alerts

6. Health Services

7. Device Down Alerts

8. SSD Health, temperature and memory usage alert

9. Device Queue counters

10. PFC counters

11. Traffic Errors and Discard Counters

12. frr and syncd services CPU utilization status

13. Server Agent based metrics

    1. CPU Temperature and Utilization

    2. Down status

    3. FAN Speed

Push Notification

Rule Engine pushes the configured rule notification in case any device breaches the threshold value configured under the rule to

1. Slack channel

2. Zendesk Support ticket

3. Service Now ticket

To use Rule Engine Alert feature User needs to setup first Slack channel integration, Zendesk Support integration or Service-Now integration

Add Rules

Navigation >> Watcher >> Rules

Create New & Add the required inputs

Preview & Create

Once a user create the rule it will be available in the rule list

Once the device SSD Memory Utilization goes above the threshold value it will start pushing notifications to SLACK & Zendesk Support tickets & also inside the ONES Alert Page