# Zendesk Support Integration

1. Login to the Zendesk Support Admin panel & Follow the steps

   1. click >> **Apps & Integration**
   2. Choose >> **Zendesk API**
   3. Enable **Token Access**
   4. Give API Token Description (**Optional**)
   5. Copy the **API Token**
   6. **Save** the Settings

   <figure><img src="https://content.gitbook.com/content/LacTh6x78oAd4VRzALXL/blobs/FN0cWWO2e3l1RIbNar4L/Screenshot%202023-11-23%20at%209.59.42%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

2. Open **ONES-App** and select **Integration** >>  **Ticketing** \\

   <figure><img src="https://content.gitbook.com/content/LacTh6x78oAd4VRzALXL/blobs/VpN6YkwH9dCVkcFhHN2L/Screenshot%202023-11-23%20at%2010.16.54%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

3. **Add Channe**l & Paste the **required details**\\

   <figure><img src="https://content.gitbook.com/content/LacTh6x78oAd4VRzALXL/blobs/cnn3K9vlQzG5iPnId3IS/Screenshot%202023-11-23%20at%2010.20.07%E2%80%AFPM.png" alt="" width="563"><figcaption></figcaption></figure>

4. After saving it will be available to use while creating any **rule** using **Rule Engine feature**\
   \\

   <figure><img src="https://content.gitbook.com/content/LacTh6x78oAd4VRzALXL/blobs/HfhuCj9vFImBWVqzH9Qh/Screenshot%202023-11-23%20at%2010.21.27%E2%80%AFPM.png" alt=""><figcaption><p><mark style="color:blue;"><strong>Enable the Service</strong></mark></p></figcaption></figure>

   <figure><img src="https://content.gitbook.com/content/LacTh6x78oAd4VRzALXL/blobs/UzJjaBeIUQtIopidk7TF/Screenshot%202023-11-23%20at%2010.21.56%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>
