# Zendesk

### Overview

This section explains how to connect your **Zendesk** account to Network Copilot (NCP) for integrated service and ticket analytics

With this integration, you can:

* Correlate infrastructure events with support tickets for faster RCA
* Gain visibility into issue trends, volumes, and resolution metrics
* Enable AI-driven insights across operations and support data

#### Connect Zendesk as a Data Source in NCP

To integrate Zendesk with NCP:

1. Log in to the **NCP GUI**
2.  Go to **Settings → Data Connectors**, then click **Add Connector**

    <figure><img src="https://1403241824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs7ewSplMY9jib14niAg2%2Fuploads%2F4Dxjm4nL4HJ15SMBSonM%2FScreenshot%202025-07-21%20at%205.26.06%E2%80%AFPM.png?alt=media&#x26;token=d938f4d5-7735-4aa4-88fb-c049c9823b0d" alt=""><figcaption></figcaption></figure>
3. Select **Zendesk** from the list\
   ![](https://1403241824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs7ewSplMY9jib14niAg2%2Fuploads%2FXUBczyuXzuuKJMQ1gRuY%2FScreenshot%202025-07-21%20at%2010.39.05%E2%80%AFPM.png?alt=media\&token=3170d653-780c-4823-abf1-9560009a50b0)
4. Enter the following connection details:
   * **Name** – A friendly identifier (e.g., `ZD`)
   * **Subdomain** – Your Zendesk subdomain (e.g., `aviz` if your URL is `https://aviz.zendesk.com`)
   * **Email** – The admin email associated with the Zendesk account
   * **API Token** – A Zendesk API token generated from your Zendesk Admin Console\
     ![](https://1403241824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs7ewSplMY9jib14niAg2%2Fuploads%2FcyWZATgcjPYUriQNZ07R%2FScreenshot%202025-07-21%20at%2010.39.59%E2%80%AFPM.png?alt=media\&token=a2189bbb-e6ec-426c-b52b-9775a5765936)
5. Click **Connect**

Once connected, Zendesk will appear in your data connectors list with sync status and timestamp\


<figure><img src="https://1403241824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs7ewSplMY9jib14niAg2%2Fuploads%2FZF2r3D4B39xhaUdycJyQ%2FScreenshot%202025-07-21%20at%2010.40.05%E2%80%AFPM.png?alt=media&#x26;token=d5d6c4b9-c7d5-4c8c-bf9a-38cfb116d8db" alt=""><figcaption></figcaption></figure>
