How to contact Aviz Networks Support?

Contact Support

The Aviz Network Support team can be reached by

1. Sending an email to support@aviznetworks.com

2. Submitting a Ticket at https://support.aviznetworks.com/hc/en-us/requests/new

3. Live Chat on https://support.aviznetworks.com

Submitting a Ticket

A ticket can be submitted with or without an account at the support portal

Mandatory Fields:

• Subject

• Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)

• Priority (Low, Normal, High, Urgent)

• Description

Optional Fields:

• External ID (Community Request ID or Past Case Number)

• Hardware (Switch Model)

• ASIC vendor (chipset)

• Serial Number

• Host Name

• Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include the following:

• Repro steps, if the issue is reproducible

• The sequence of events that lead to the failure state

• Artefacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams etc...