# How to contact Aviz Networks Support?

## Contact Support <a href="#contact-support" id="contact-support"></a>

The Aviz Network Support team can be reached by&#x20;

1. Sending an email to <support@aviznetworks.com>
2. Submitting a Ticket at <https://support.aviznetworks.com/hc/en-us/requests/new>
3. Live Chat on [https://support.aviznetworks.com](https://support.aviznetworks.com/)

## Submitting a Ticket <a href="#submitting-a-ticket" id="submitting-a-ticket"></a>

A ticket can be submitted with or without an account at the [support portal](https://support.aviznetworks.com/hc/en-us/requests/new)

Mandatory Fields:

* Subject
* Issue Type (Post Deployment, Pre-Deployment, General Query, RMA)
* Priority (Low, Normal, High, Urgent)
* Description

Optional Fields:

* External ID (Community Request ID or Past Case Number)
* Hardware (Switch Model)
* ASIC vendor (chipset)
* Serial Number
* Host Name
* Attachments (Tech Support Dump, Screenshots, Logs)

For Technical Issues, we recommend the description include the following:

* Repro steps, if the issue is reproducible
* The sequence of events that lead to the failure state
* Artefacts - Tech Support dump (tar.gz file), Logs, Command Outputs, Topology Diagrams etc...